Right of withdrawal/cancellation

From 06/2021

Consumers are generally entitled to a right of cancellation. The duration of the cancellation period is 14 days and is the same duration within EU countries. The right of cancellation period starts from the day of receipt of the (last) goods by the consumer.

In the case of service contracts, the 14-day withdrawal period starts on the day the contract is concluded.

Cancellation policy

The following cancellation policy applies to contracts for goods that can be sent as a package by mail or other shipping service provider.

To exercise your right of cancellation, you must inform us by means of a clear statement of your decision to withdraw from this contract. You can use our sample cancellation form  for this, but this is not mandatory. In order to comply with the cancellation period, it is sufficient that you send us the notification of the exercising of the right of cancellation before the expiry of the cancellation period (for example, a letter sent by mail, fax or email).

A cancellation notice can also be requested directly via our online store. For this purpose, we allow our customers to issue return requests for orders themselves via the customer area for a certain period of time. Each return request is manually checked and approved by the online store operator JKT before the goods are returned. Once the return request has been approved, the customer can print out the shipping label and attach it to their return shipment.

Consequences of the cancellation

Please return the goods immediately, but no later than within the period of 14 days from the day on which you informed us of the cancellation of this contract, to the following company address:

Jaksche Kunststofftechnik GmbH
Framrach 39
AT-9433 St. Andrä
office@cover-too.com

If you cancel this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used for the original transaction. You will not be charged any fees for this repayment.

Returns

Please enclose the cancellation form with the package.

When you return your products to us, please note the following:

    • We will not bear the costs for the return of the goods.
    • You should obtain proof of shipment and hold onto it until you receive your refund or replacement.
    • The returned products will be processed upon receipt, within 5 business days (excluding Saturdays).
    • You must pack the goods with reasonable care so that the products are not damaged during transportation.
    • When returning electronic devices, they must be returned in the original packaging to avoid damage in transit.
    • You can return to us all unopened products that are not used and therefore still in their original packaging. Used products cannot be returned to us.

If we receive your return within the 14-day return period, you will be credited with your money within a few days.

    • In case of prepayment, a credit note will be issued to your bank account. Please provide us with your bank details (IBAN and BIC).
    • With PayPal, a credit is issued to your PayPal account
    • With instant bank transfers, a credit is issued to your bank account. Please provide us with your bank details (IBAN and BIC).
    • In case of credit card payment, the credit will be issued to your credit card.
    • A reduction or the total elimination of the credit is possible if there has been a loss of value of the goods by you using the goods improperly.

You can find detailed information about returns in our online store under “Help and Support”.

The right of cancellation and therefore the return is not possible:

    • In the case of services, if JKT as an entrepreneur had started the execution of the service before the expiry of the withdrawal period according to § 11 of the FAGG and the service was then fully rendered – based on an explicit request from the consumer according to § 10 of the FAGG as well as a confirmation from the consumer about their knowledge of the loss of the right of withdrawal upon full performance of the contract.
    • The consumer does not have the right to withdraw from contracts for urgent repair or maintenance work where the consumer has expressly requested the entrepreneur to visit in order to carry out this work. If, during such a visit, the entrepreneur provides additional services that the consumer has not expressly requested, or supplies goods that are not necessarily needed as spare parts during maintenance or repair, the consumer shall have the right of withdrawal with respect to such additional services or goods.
    • Goods or services subject to price fluctuations on the financial market over which the entrepreneur has no control and which may occur within the withdrawal period.
    • Goods that are manufactured according to customer specifications or are clearly tailored to personal needs.
    • Goods that are not in their original condition, where their mere removal from the packaging is not harmful.
    • Goods that have been tested by the customer for their condition, properties and function (functional tests) and are therefore no longer unused.
    • Goods that can spoil quickly or whose expiration date would be quickly exceeded.
    • Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal was removed after delivery.
    • Goods which, due to their nature, have been inseparably mixed with other goods after delivery.
    • Audio or video recordings or computer software delivered in a sealed package, provided that the seal has been removed after delivery.
    • Goods damaged intentionally or unintentionally due to improper use. In case of transport damage, please contact us immediately.
    • Technical devices are subject to the manufacturer’s warranty. The handling of the return is sometimes done here directly with the manufacturer.
    • The delivery of digital content not stored on a physical data carrier, if JKT as an entrepreneur – with the express consent of the consumer, combined with the consumer’s knowledge of the loss of the right of withdrawal in the case of premature commencement with the performance of the contract, and after providing a copy or confirmation according to § 5, Para. 2 or § 7, Para. 3 of the FAGG – has commenced with the delivery before the expiration of the withdrawal period according to § 11 of the FAGG.

Click here to download a sample cancellation form.